Hello, I am the VP at Prime Care Credit Union. We are located inside Sentara Norfolk General hospital in Norfolk, Va. One of your employees is contracted here, currently to work in our ESD department. Her name is Ms. Hayes, and she is employed as a Maintenance Tech.

She has been assigned the credit union as one of her offices to clean. I send this to you today, as I am one who believes not only in complaining about a job that is poorly done, I also believe in complimenting a job well done.

Ms. Hayes has proven to be a diligent worker. She is courteous and always friendly here. She offers to do duties as assigned but will also ask if there is anything else she can do. What particularly struck us was one day the credit union had closed (as we are by the time she arrives to clean). She had completed her work and was exiting the credit union. An employee of the hospital approached her about coming into the credit union. While it is not required of her to know that we cannot let employees in once we are closed, she was quick to point out that we had closed, and at the same time closed the door behind her so that the person could not enter. I mention this, in that it was certainly mindful of our security measures. We have tellers counting money after hours, and it was noted that she closed the door, rather than leave it open while enquiring about when he could next visit. This was not only considerate, but showed that she was attentive to our needs as a financial institution.

This, coupled with her friendly demeanor and attention to the task at hand, leads me to write you today. Ms. Hayes is an employee that your company can be proud is out there representing them. And I wanted you to know.

Robin Neumeister, VP/Operations Prime Care Credit Union